14-day return policy for all products, starting from their delivery date. No refunds. Possible return for exchange or store credit only.
To be eligible for a return, your item must be returned in 14 days of delivery date, in the same condition that you received it, unused, with tags, or in its original packaging. You’ll also need the receipt or proof of purchase and requires review case by case.
To start a return, you can contact us at karnivalkisses34@gmail.com your return is accepted, you are responsible for the shipping cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at karnivalkisses34@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us via email at: karnivalkisses34@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return. We do NOT grant refunds! We only offer exchanges or store credit. Returns will be subject to a damage and restocking fee subtracted from the store credit amount. Buyer is responsible for the cost of return shipping. We will let you know how much credit you can receive.  If approved, you’ll be automatically receive communication via email with store credit code to purchase a new item as a replacement or to keep for future use.